Privacy Policy

1. Introduction

Prep. Hospitality Hub, located at Rua Ferreira de Castro, nº3 1drt, is committed to protecting the privacy of its users and handling their personal data in a transparent and secure manner. This Privacy Policy describes how we collect, use, and protect the personal information provided by users when accessing our website and purchasing our training and workshop services.

2. Personal Data Collected

During your interaction with our website, we may collect and process the following personal data:

2.1. Information Provided by the User:

• Full Name : Collected during website registration and for order processing.
• Date of Birth : Collected for service personalization purposes.
• Residential Area : Used for statistical purposes and to personalize the user experience.
• Preferences : Collected to tailor marketing offers and communications to the user's interests.

2.2. Information Collected Automatically :

In addition to information provided directly by the user, we automatically collect data related to website usage, such as IP address, device type, and browsing behavior, through cookies and similar technologies. This information is used to improve the browsing experience and for analytical purposes.

3. Purpose of Data Processing

The personal data collected will be used for the following purposes:

3.1. Account and Service Management:

• Creation and management of user accounts;
• Processing orders and providing the purchased services;
• Communicating with the user about the status of their orders and services.

3.2. Personalization and Service Improvements:

• Personalizing the user experience based on their preferences and behavior;
• Continuous improvement of website content and features.

3.3. Marketing and Communication:

• Sending newsletters, promotions, and other marketing communications, if the user has given their consent;

• Conducting customer satisfaction surveys and loyalty programs.

4. Sharing Data with Third Parties

Users' personal data will not be shared with third parties, except in the following situations:

• Service Providers: Companies that provide services on behalf of Prep. Hospitality Hub, such as payment platforms, marketing services, and information technology providers, are obligated to comply with this Privacy Policy and use the data only for the stated purposes.

• Legal Obligations : When data sharing is necessary to comply with legal obligations, court orders, or to protect the rights and interests of Prep Hospitality Hub.

5. Data Security

Prep. Hospitality Hub implements appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access , disclosure, alteration, or destruction. However, users should be aware that no data transmission over the Internet is completely secure; therefore, we cannot guarantee the absolute security of information transmitted online.

6. User Rights

Users have the right to:

• Accessing your Personal Data : Request a copy of the personal data we hold about you. 

• Correct your Data : Correct or update inaccurate or incomplete personal information .

• Delete your Data : Request the deletion of your personal data, except when processing is necessary to comply with legal obligations.

• Limit Processing : Restrict the processing of your data under certain circumstances.

• Objecting to processing : Objecting to the use of your data for direct marketing purposes. To exercise any of these rights, the user must contact us through the means indicated in the “Contact Us” section.

7. Data Preservation

Personal data will be retained only for the period necessary to fulfill the purposes for which it was collected, or as required by law. After the retention period ends, the data will be deleted or anonymized.

8. Cookies

We use cookies to improve your browsing experience on our website. A cookie is a small data file that is stored on your device when you visit the website. For more information about our use of cookies, please see our Cookie Policy.

9. Changes to This Policy

Prep. Hospitality Hub reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page and, where relevant, notified to users by email.

10. Contacts

For any questions related to this Privacy Policy or to exercise your rights, you can contact us through :
• Email: prep@prephhub.com
• Address: Rua Comandante Enrique Maya 7B 1500-192 Benfica.